Shipping Policy

Effective Date: January 7, 2025

At Novahexpc, we aim to ensure that your orders are delivered promptly and securely. This Shipping Policy provides detailed information on shipping methods, costs, delivery times, and procedures. By placing an order through our website (https://novahexpc.com/), you agree to the terms outlined below.

1. Shipping Destinations

Novahexpc ships to:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Destinations: Worldwide shipping is available. Please note that international orders may be subject to additional customs fees, taxes, and duties, which are the responsibility of the customer.

2. Shipping Methods and Costs

We offer the following shipping options:

Domestic (U.S.)

  • Standard Shipping: 3–7 business days.
  • Expedited Shipping: 1–3 business days.
  • Overnight Shipping: 1 business day (orders must be placed by 12 PM EST).

International

  • Standard International Shipping: 7–21 business days.
  • Express International Shipping: 3–7 business days.

Shipping Costs:

  • Shipping fees are calculated at checkout based on the shipping method, destination, and order weight. Free standard shipping is available for U.S. orders over $100.

3. Order Processing Times

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Delivery Times

Estimated delivery times depend on the shipping method and destination. Please note:

  • Delivery times are estimates and may be affected by factors such as weather, carrier delays, or customs procedures for international orders.
  • Expedited and overnight shipping options prioritize faster delivery but are not guaranteed due to unforeseen circumstances.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
  • You can also log into your account on https://novahexpc.com/ to view your order status and tracking information.

6. International Shipping and Customs

For international orders:

  • Import duties, taxes, and fees are not included in the product price or shipping cost. These charges vary by country and are the responsibility of the customer.
  • Delays due to customs clearance are beyond our control. We recommend contacting your local customs office for more information.

7. Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete.

  • Novahexpc is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
  • If you realize an error in your address after placing an order, contact our customer service team immediately at info@novahexpc.com or 718-771-3454.

8. Lost or Damaged Shipments

  • If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
  • For damaged packages, provide photos of the package and its contents to assist in resolving the issue.
  • Novahexpc will work with the shipping carrier to investigate and resolve the issue.

9. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer is responsible for any additional shipping charges to resend the package.

10. Questions About Shipping?

For further assistance or inquiries regarding shipping, please contact our customer service team: