Payment Policy

Effective Date: January 7, 2025

At Novahexpc, we are committed to providing a secure and seamless payment process for our customers. This Payment Policy outlines the accepted payment methods, procedures, and guidelines for transactions made through our website (https://novahexpc.com/).

1. Accepted Payment Methods

We accept the following payment methods to ensure flexibility and convenience for our customers:

  • Credit Cards: Visa, MasterCard, American Express, and Discover
  • Debit Cards: With the Visa or MasterCard logo
  • Digital Payment Platforms: PayPal, Google Pay, and Apple Pay
  • Bank Transfers: For large transactions (contact customer service for details)

All payments must be made in U.S. Dollars (USD).

2. Payment Security

We prioritize the safety of your financial information by using industry-standard security measures:

  • SSL Encryption: All payment data is encrypted during transmission to prevent unauthorized access.
  • PCI Compliance: Our payment gateways adhere to the Payment Card Industry Data Security Standards.
  • Fraud Detection: We employ advanced fraud detection tools to safeguard your transactions.

Note: Novahexpc does not store or retain your credit card information. All payment details are processed securely by our trusted payment providers.

3. Payment Process

  • Order Confirmation: Upon completing your purchase, you will receive an order confirmation email detailing the products ordered and the total amount paid.
  • Payment Verification: For security reasons, some transactions may require additional verification. In such cases, we may contact you to confirm your identity.
  • Pre-Authorization: For credit and debit card payments, a pre-authorization may be placed on your card before the transaction is finalized. This is a temporary hold and will be released after the payment is processed.

4. Taxes and Duties

  • Domestic Orders (U.S.): Applicable state sales taxes will be calculated and included at checkout based on the shipping address.
  • International Orders: Orders shipped outside the U.S. may be subject to import duties, taxes, and fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

5. Declined Payments

If your payment is declined:

  • Double-check that your card details, billing address, and security code are correct.
  • Ensure you have sufficient funds or credit available.
  • Contact your bank or card issuer to resolve potential issues.
    If the problem persists, contact our customer service team for assistance.

6. Refunds for Payments

Refunds for eligible returns will be processed to the original payment method. Please refer to our Refund and Returns Policy for more details.

7. Disputes and Chargebacks

If you experience any issues with your payment or purchase, please contact our customer service team immediately at info@novahexpc.com or 718-771-3454. We are committed to resolving disputes promptly and fairly.
Initiating a chargeback without first contacting us may delay resolution and could affect your future transactions with Novahexpc.

8. Payment Support

If you have any questions or require assistance with payments, please reach out to us: